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#95844 - 04/17/08 03:33 PM
Altapoint
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silentlucidity
New Member
Registered: 02/26/07
Posts: 7
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Hi,
I have a doc who has been using Altapoint software for his e-records. Problem is, he now has to do his own transcription to use this product, is spending 3 hours a day to accomplish this, and has to give up one pt an hour. Not to mention, this is all lost business for me too. We're both losing money.  Is there a way I can help him out? He's been using tapes thus far, but perhaps we could go to a digital system that would integrate with this program.
Need advise, please.
Lucy
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#95848 - 04/17/08 03:53 PM
Re: Altapoint
[Re: silentlucidity]
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14tonks
Member
Registered: 10/25/01
Posts: 6298
Loc: Only 3rd world country in US
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What a surprise--it's actually less expensive to pay someone clerical wages to type for you than to spend your higher-billing professional time doing it for yourself. You really have to wonder what planet these docs live on that they can't figure that out for themselves.
He needs to talk to the folks that sold him this EMR. They're the ones who promised him pie in the sky and made money off him; they're the ones that should either set him up with a system that works better for him or refund his money. Only they can tell him what sort of provision, if any, their software makes for importing external patient notes and in what format those have to be submitted.
He made a bad business decision. It's not your job to fix that for him. Let him know that if there is a way to import digital transcription, you will be happy to work digitally rather than with tapes and paper. Other than that, it's up to him to work it out with his EMR company or give up the EMR.
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#95850 - 04/17/08 04:09 PM
Re: Altapoint
[Re: 14tonks]
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silentlucidity
New Member
Registered: 02/26/07
Posts: 7
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I just checked out the Altapoint web page. Nice customer support!
Toll-Free Support
Price...................... $129 per hour.
Response time...... Less than 48 hours.
Or there are packages available:
Standard
Price...................... $399 - Includes three hours of toll-free phone support.
Response time...... Less than 24 hours.
Premium
Price...................... $799 - Includes five hours of toll-free phone support.
Response time...... Same day on calls received before 12:00PM Mountain Standard Time.
Next business day on calls received after 12:00PM with priority
queue placement.
Unused minutes from AltaPoint Standard and Premium support packages may be used for up to one year from the date of purchase.
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#95852 - 04/17/08 04:15 PM
Re: Altapoint
[Re: silentlucidity]
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14tonks
Member
Registered: 10/25/01
Posts: 6298
Loc: Only 3rd world country in US
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Like I said, he made a bad business decision. It's still not your problem; he's the guy who needs to call and squawk.
Isn't it amazing, though, how much money they will fork over to companies like this just to avoid giving any to a transcriptionist?
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