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#95569 - 04/15/08 10:55 AM Transcription Warning Index
Nae Administrator
Administrator


Registered: 07/16/98
Posts: 6464
Loc: Sanford, Fl, USA
Transcription Warning Index

Quote:
Hospitals and other healthcare organizations are under continuous pressure to keep costs down and transcription is a frequently overlooked area of the organization where small improvements can yield large financial savings,” said Diana Carlin Maglott, President and CEO of Carlin & Associates.

“Our team calculates the Transcription Warning Index after completing an onsite review, conducting a physician survey and auditing the cost structure. This tool is especially effective in organizations with multiple hospitals when comparing performance between facilities and establishing current baselines” adds Dr. Steven Mandell, EVP, Business Solutions & Technology Innovation at Carlin & Associates.

The Transcription Warning Index works by evaluating four key variables – physician satisfaction, cost, quality and turnaround time – to calculate overall transcription performance. The higher a facility’s score the greater the probability that significant improvement can be achieved by the organization in the transcription process. In addition, the Transcription Warning Index also acts as an early indicator of significant risk and exposure in the current operations.

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#95570 - 04/15/08 11:06 AM Re: Transcription Warning Index [Re: Nae]
14tonks
Member


Registered: 10/25/01
Posts: 6298
Loc: Only 3rd world country in US
What happened to the accepted wisdom that when it comes to fast, good, and cheap, you can have only two out of three, so you need to pick which two?

Now the hospitals are paying some consultant to tell them you can not only have all three, you can go for four by adding physician satisfaction as well?

Somehow I doubt it. I also doubt there is an institution left that has overlooked transcription when it comes to trying to make savings--most of them seem to start and end with cutting overhead and salaries in that department.

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#95576 - 04/15/08 11:52 AM Re: Transcription Warning Index [Re: 14tonks]
Nae Administrator
Administrator


Registered: 07/16/98
Posts: 6464
Loc: Sanford, Fl, USA
The part that annoys me is that it only measures the 4 criteria ... not a single word about "quality" of dictation; "quality" of the platform used to process the reports, etc., all of which have much more impact on production and quality of the returned report than physician satisfaction.

Nae

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#95578 - 04/15/08 12:01 PM Re: Transcription Warning Index [Re: Nae]
14tonks
Member


Registered: 10/25/01
Posts: 6298
Loc: Only 3rd world country in US
Nae, you know you're speaking heresy. What, incoherent dictators increase TAT and error rates? Stupidly programmed transcription platforms lacking in quality tools to do the job right increase TAT and error rates? It can't be. The whole problem is that MTs are paid too much and make too many mistakes. Don't you know that by now?
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#95580 - 04/15/08 12:13 PM Re: Transcription Warning Index [Re: Nae]
sono_io
Member


Registered: 02/08/05
Posts: 154
Oh, puhlease! Just what we need, another self-proclaimed expert creating another "standard" for MTdom to be judged. Obviously she has an agenda of her own, and somehow I doubt it's the best interest of anyone but herself.

From her own website (http://www.carlinllc.com/ourteam/diana-carlin-maglott):
Quote:
Recognized as a leading business strategist within the medical transcription industry, Carlin & Associates founder Diana Carlin Maglott has extensive experience in operations management and strategic planning consulting. Ms. Maglott has held executive positions at several of the nations leading healthcare companies and consulting firms. Most recently she has had direct management responsibility for global transcription operations in the U. S., India and Nepal.

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#95582 - 04/15/08 12:40 PM Re: Transcription Warning Index [Re: sono_io]
HoosierFemme
Member


Registered: 09/28/05
Posts: 1132
Loc: Parisian suburbs, France
Hey, I know a great way to cut costs--don't hire this (or any) consulting firm!
_________________________
The French motto is "Liberté, Egalité, and Get Out of My Way." English author Stephen Clarke

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#95628 - 04/15/08 08:13 PM Re: Transcription Warning Index [Re: sono_io]
inkyfingers2
Member


Registered: 03/25/03
Posts: 604
Loc: southern California
Originally Posted By: sono_io
From her own website (http://www.carlinllc.com/ourteam/diana-carlin-maglott):
Quote:
Most recently she has had direct management responsibility for global transcription operations in the U. S., India and Nepal.

India? Nepal?? Well. That sets the bar pretty low.
_________________________
inkyfingers

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#95630 - 04/15/08 09:07 PM Re: Transcription Warning Index [Re: inkyfingers2]
14tonks
Member


Registered: 10/25/01
Posts: 6298
Loc: Only 3rd world country in US
Quote:
India? Nepal?? Well. That sets the bar pretty low.


Well you see, first you get yourself a contract to be paid a finder's fee for referrals to transcription companies overseas. Then you hire yourself out as a consultant to health care organizations to analyze their current transcription process and suggest ways to make savings. Obviously your first suggestion is to move the transcription to one of those overseas companies that will pay you a kickback for the business. Bingo, two paychecks for one consulting gig. If you're really smart, you even become a silent partner in one of those companies, and then you essentially pocket three paychecks.

And this, my children, is how you make money in the transcription business these days.

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#95634 - 04/15/08 09:42 PM Re: Transcription Warning Index [Re: 14tonks]
sono_io
Member


Registered: 02/08/05
Posts: 154
....but Tonks, you forgot the critical step to success! You have to invent some ridiculous self-serving "Warning Index" and submit press releases all over heck and back in an attempt to create some Chicken Little-esque sense of urgency for your services!
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#95639 - 04/15/08 11:15 PM Re: Transcription Warning Index [Re: Nae]
MicheleA
Member


Registered: 02/18/05
Posts: 1015
Quote:
The higher a facility’s score the greater the probability that significant improvement can be achieved


I did not go to her website (it's after 11 and I'm tired), so this may be answered there and I just don't know it. The higher the score, the more room there is for improvement? Isn't a higher score a better outcome than a lower score? Is she doing it upside down and using high numbers for low performance? Did I miss something?

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#95642 - 04/16/08 12:04 AM Re: Transcription Warning Index [Re: sono_io]
inkyfingers2
Member


Registered: 03/25/03
Posts: 604
Loc: southern California
Originally Posted By: sono_io
...create some Chicken Little-esque sense of urgency for your services!

I think that pretty much covers it. Good catch.
_________________________
inkyfingers

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