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#80182 - 09/05/07 01:55 AM
I AM VENTING.
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karma
Junior Member
Registered: 07/02/04
Posts: 32
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I am quoting this thread because I stupidly did not do a search ahead of time. I simply do not care what responses I get on this, I am posting to warn anyone who is potentially thinking of buying anything from this person who is trying to pass himself off as a professional. #1 he sold me a product I believe he never tested out properly, and then tried to blame not 1 but 2 systems on it not working. #2 To make up for this he credited me with product, an FTP site to set up on my doctors end only to supply me with passwords that would not, could not work as they were simply made up AND then he made himself conveniently unavailable for any kind of help. He says 'not all things will work on all systems' (I paraphrase) well how in the heck would he know if he disappears, not for a few hours but 2 days he disappeared on me after selling me a product called VNET and was not around for tech support. My biggest question is how does he get away with this, where does he get off thinking he is an MTSO professional and plain and simple how could he do this, in good conscious? AM I angry? you betcha. I pray no one buys anything from this unscrupulous person again. Please Jay Vance, please stop offering your help when you cannot provide it. Let me add I have purchased his FTP software before without a problem and truly believed in him as a professional. Probably this is what makes me the angriest. YES I got a refund (or pending a refund) I would have rather he acted accordingly, backed his product up and did his job. Oh boy what a hard lessen learned.
Hey Jay remember this - karma baby, what goes around comes around.
Rae, I don't understand where this animosity is coming from. The fact is that you and I have never done business together, have we? You've never purchased anything from me or had any other business dealings with me. You have never contacted me personally to ask for my side of whatever story you've heard from other people. Of course I have not been able to satisfy every person who's done business with me, no business in the world can do that. Sometimes the product or service simply isn't what someone needs. Sometimes there are technical issues that arise that I simply can't resolve due to the myriad of different PC and Internet setups that are out there or some other factor beyond my control. There are any number of reasons why my business or any business does not have a 100% positive track record with every single customer, usually due to circumstances beyond my control but occasionally not. But I try to deal with people with honesty and integrity at all times. There have been a few occasions I can think of where I didn't do a good job of communicating with a customer, or didn't follow through on something in a timely manner, and there's no excuse for that, that's my bad all the way. But that's not how I do business on a day-to-day basis. I have many loyal customers who have been purchasing products and services from me for years. I provide low-cost products and services aimed at a very specific market niche in our industry, and the fact that I've been doing business with small MT operators for over 5 years is testimony to the fact that there is a need for the products and services I provide. I don't make my products and services out to be more than they are. No doubt there are a few folks who have done business with me and did not find me or the product or service to their liking. That is the reality of business. So for you to keep posting these thinly-veiled barbs on a public forum based SOLELY on second-hand information is totally out of line, and I would appreciate it if you would stop.
Thank you.
Jay
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#80247 - 09/05/07 01:46 PM
Re: I AM VENTING.
[Re: karma]
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MTWallet
Member
Registered: 08/31/07
Posts: 150
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Ouch!
_________________________
Never explain yourself. Your enemies won't believe it and your friends don't need it.
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#80323 - 09/06/07 01:27 PM
Re: I AM VENTING.
[Re: MTWallet]
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14tonks
Member
Registered: 10/25/01
Posts: 5931
Loc: Only 3rd world country in US
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The only thing I have to say is that, yes, listening to both sides of this unending debate is getting really tired.
Folks, TANSTAAFL. You may sometimes not get what you have paid for, but you will virtually never get what you haven't paid for.
It is very expensive to provide true redundancy and failover to provide 99.9% guaranteed uptime for internet-based platforms. (For those whose calculator is a little rusty, 99.9% uptime means no more than 9 hours downtime a year--but that 9 hours could still be one incident of 9 consecutive hours. If that 9 hours is still more time than your business can be offline, you need to provide yourself with an adequate alternative of some kind, and you need to do it before that prolonged downtime strikes.) It is very, very expensive to provide knowledgeable 24/7/365 tech support with guaranteed 30 minute response time for internet-based platforms. If you decide on a cheap hosting solution, you won't get 99.9% guaranteed uptime or rock solid 24/7/365 tech support.
It never ceases to amaze me that so many members of a profession that is supposedly all about being able to research and exercise judgment don't seem to be able to apply either of those reputed abilities to selecting business equipment or processes for themselves. Of course, it probably shouldn't amaze me. After all, it appears they are equally bad at evaluating educational options when they're first trying to get into the profession, and for much the same reasons--they feel they can't afford the price of the best quality options, so they insist that cheaper purchases will be just as good. Then they scream blue murder when the cheap choice turns not to be all that good after all. Unless someone held a gun to your head and forced you to buy the Made in China stuff at Wal*Mart, you've got no one to blame but yourself if it poisons you.
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#80361 - 09/06/07 05:01 PM
Re: I AM VENTING.
[Re: 14tonks]
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Nae
Administrator
Registered: 07/16/98
Posts: 6457
Loc: Sanford, Fl, USA
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Aww geez Tonks ... tell us how you really feel 
Nae
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#80363 - 09/06/07 05:15 PM
Re: I AM VENTING.
[Re: 14tonks]
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karma
Junior Member
Registered: 07/02/04
Posts: 32
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First of all, it was not bought at Wal Mart. I have more smarts than that. AND why is it suddenly unreasonable to expect something to work AT ANY COST? All I needed was to be told this was a beta version this Vnet I was sold, and that I was the guinea pig, or even better given the choice. PERIOD. IS that unreasonable? If you are tired of listening than don't.
DO you find also find it acceptable to be given false, ABSOLUTELY FALSE, passwords for software that a SO CALLED professional is selling on this site no less, therefore making the software unusable? OH but don't say anything that would be construed as annoyance right?
My post was a warning to others, that's all. It is obvious you have never had problems because you are just so darn perfect.
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#80368 - 09/06/07 06:39 PM
Re: I AM VENTING.
[Re: karma]
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14tonks
Member
Registered: 10/25/01
Posts: 5931
Loc: Only 3rd world country in US
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My post was a warning to others, that's all. It is obvious you have never had problems because you are just so darn perfect.
I have encountered plenty of problems with both software and hardware. However, I've only encountered serious ones during tests/trials when I was deciding what to use in my business. Once I've evaluated and thoroughly tested a selection of possibilities and then decided on what I want to actually use, I haven't encountered any problems for which I didn't have a preplanned fallback or workaround. That's not being perfect; that's just researching thoroughly, using good judgment, and planning in advance for the inevitable glitches that will happen with any equipment or system.
In fact, you did buy your system at the equivalent of WalMart. What Jay is saying above in his slightly roundabout way is that he provides solutions for those who don't want to deal with any complexity and don't want to spend the money for top quality.
I provide low-cost products and services aimed at a very specific market niche in our industry, and the fact that I've been doing business with small MT operators for over 5 years is testimony to the fact that there is a need for the products and services I provide.
There is always a demand for the cheapest possible merchandise. WalMart has built a very big business on that fact. Smart people who decide to shop at WalMart just for rock-bottom prices do keep in mind, though, that part of the reason prices are so low is that a lot of corners have been cut in manufacturing those products. They will generally be lacking in features and/or less durable than more expensive products bought elsewhere.
If you don't need your jeans to wear for more than a season, an approximate fit is good enough for you, and you're willing to risk the occasional purchase getting ruined the first time you wash them as long the price is low enough, then WalMart's products may suit you fine. If you need something that you can rely on to be better made and/or more durable, you shouldn't expect cheap WalMart jeans to be satisfactory.
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#80369 - 09/06/07 07:07 PM
Re: I AM VENTING.
[Re: 14tonks]
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haggis
Member
Registered: 04/29/04
Posts: 2540
Loc: Left Coast, FL
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I'd be interested to know how many of those customers "over 5 years" have been there happily the whole time and how the client base stacks up. I'm guessing we're not talking about any big concerns because those MTSOs will have had the expertise and business savvy to choose something with a better track record.
Kind of sad to be defending the guy (even in a backhanded way) given the track record (from the MT union fiasco to paying 2 cpl to newbs and on and on--he has a history of doing things on the cheap, which I think hurts MT in general), but I have to agree that the main highlight is the importance of doing your research before jumping into something. In a field where the ability to RESEARCH may even be our #1 requisite skill, it's hard to be sympathetic when someone uses cost as their main criteria for something, whether choosing a Crappy School or crappy anything else. . .
Probably other "lessens" here, as well, but those I will leave between the lines. 
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#80370 - 09/06/07 07:16 PM
Re: I AM VENTING.
[Re: haggis]
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14tonks
Member
Registered: 10/25/01
Posts: 5931
Loc: Only 3rd world country in US
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I'm not defending Jay any more than I am defending WalMart. Both businesses are what they are, and I'm sure both have some happy and some unhappy customers, which being which probably depending on how realistic their expectations were coming through the door.
Anyone who thinks the mere fact something is for sale means it will work well or even work at all has been in some kind of a time warp for the last 50 years, though. We live in a disposable society filled with cheap disposable junk that may or may not work as advertised or even work in any fashion. Everyone should know that by now. For that matter, the saying "caveat emptor" was already in use back in the days of the Roman Empire. The fact you can't unquestioningly take the word of someone who stands to profit if you believe him is not exactly news.
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#80376 - 09/06/07 07:38 PM
Re: I AM VENTING.
[Re: 14tonks]
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tropsicleAfter
Member
Registered: 10/30/06
Posts: 2056
Loc: MS Gulf Coast
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If the OP is so convinced that Jay has actually done something wrong, as opposed to just a quality of business or service he/she didn't like, then the proper forum would be a court of law, not the Tech Dest at MTChat. While the OP claims to be providing a warning to others, what is, in fact, happening is so close to undefensible slander that he/she should be very, VERY careful about making any more such statements.
I've never done business with Jay and probably wouldn't, if for no other reason than past ideological issues. However, he probably has access to good lawyers, and I wouldn't want to run afoul of him. 
Edited to fix a typo and to save FADeb any more consternation today.
Edited by tropsicleAfter (09/06/07 07:40 PM)
_________________________
tropsicle
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#80379 - 09/06/07 08:27 PM
Re: I AM VENTING.
[Re: karma]
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Julie W8
Member
Registered: 01/10/99
Posts: 3475
Loc: Los Angeles, CA USA
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This was what - 5 years ago? Get over it. Find something positive.
Karma is about the universe taking care of itself - not you taking care of it. That's revenge. And for enacting revenge, karma will come around on YOU.
Everybody makes mistakes. You, Jay - me, Sheila. The whole idea is to learn from them. I think everyone on the internet has had sufficient exposure to this particular kerfuffle and taking it private (or better, just getting over it) would be a blessing for the rest of us.
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#80923 - 09/13/07 10:08 PM
Re: I AM VENTING.
[Re: Julie W8]
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MTschoolgrad
Junior Member
Registered: 11/19/05
Posts: 34
Loc: GOOD OLE' USA
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Okay, just for fun, let me see if I got this one. The product didn't work, so the seller gave the buyer some credits and a free site to send/receive work, but the passwords didn't work either and when the buyer tried to contact the seller, he was unavailable for a couple of days. Finally, the buyer is getting a refund. Now, I don't know the history of either one of these guys and that's good because now I won't feel like my opinion is biased. So, here goes. It seems to me that the seller tried to make it up to the buyer by giving him the free stuff. okay. So the passwords didn't work. Can you not just use your old stuff until you get the correct passwords? You said you had 2 systems. Also, the buyer says he has done business with the seller before, so the buyer should know the product as well as the seller well enough to know whether or not to buy from him. So, in all fairness, it looks like the seller did try to make good on the product and finally offered a refund, which is about the only thing you can do with a frustrated customer. So, when it all comes down to it, this one is on the buyer.
_________________________
If it looks like a duck, walks like a duck and quacks like a duck....IT'S A DUCK!!!
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