I think it's terrific that your service provides these resources for you. Like you said, much of it is area- and account-specific, but I still enjoyed browsing through it. The photos of the instruments and techniques used by your docs was interesting. I especially like the difficult dictators section, and I'm sure you do, too.
The music didn't bother me, either. 
Thanks for sharing this -- you're lucky to be transcribing for a company that goes out of its way to make your workday easier. 
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And what manner of jackassery must we put up with today?
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